Application and the use of the The Wine & Gourmet Factory is subject to the following terms and conditions. The Wine & Gourmet Factory may, at any time, in its sole discretion and without assigning reason to amend or change the Terms and Conditions with or without notice.

This privacy policy (“Policy”) contains the personal data protection and privacy policies adopted by The Wine & Gourmet Factory in conducting its business activities and governing the use of this website (“Site”) and in our physical outlets (“Services”) in accordance with the Personal Data Protection Act 2012.

The Wine & Gourmet Factory respects the privacy of individuals with regard to personal data and recognises the need to treat this personal data in an appropriate and lawful manner, and is committed to comply with its obligations in this regard, in respect of all personal data it handles.

The Wine & Gourmet Factory may change some parts or all of the contents of this policy from time to time, therefore you should review these policies from time to time on a regular basis.

If you consider that this policy has not been followed in respect of personal data about you or others, you should contact us as soon as possible.

Generally The Wine & Gourmet Factory collects and uses your personal data for the following purposes:

• Responding to your complaints, queries and feedback
• Administering and processing your application for job positions and employments within the company
• Administering and maintaining shareholder relations which include, but not limited to, reports, newsletters, publications, invitations and products from us
• Customer verification, security and investigation
• Business publications and development
• Internal record keeping

For the purposes state above, The Wine & Gourmet Factory may collect relevant personal information via website, emails, telephone, application forms or other means. Depending on the purpose, the personal information collected by The Wine & Gourmet Factory may include, but is not limited to the following:

• Name
• Date of Birth
• Gender
• Nationality
• Marital Status
• Company Name
• Job Title/Profession
• Contact information such as email addresses and telephone numbers
• Demographic information such as address, postal code, preferences and interests
• Financial information such as bank account or credit/debit card numbers
• Signature
• Photograph
• CCTV footages

Any personal data supplied by you will be retained by The Wine & Gourmet Factory as long as necessary according to our internal policy for the fulfilment of the purposes stated above or is required to satisfy legal, regulatory or accounting requirements.

We may automatically collect online use information when you visit our Site or use our Services. This information may include information about your Internet service provider, your operating system, browser type, domain name, Internet protocol (IP) address, your access times, the website that referred you to us, the Web pages you request, and the date and time of those requests. Our collection of online use information may involve the use of cookies and Web beacons. Cookies are small data files stored on your hard drive by a website. Among other things, cookies help us improve our Site and your experience. We use cookies to see which areas and features are popular and to count visits to our Site. Web beacons are electronic images that may be used on our Site or in our emails. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.

The Wine & Gourmet Factory will take reasonable steps to protect your personal data against unauthorised disclosure. Subject to the provisions of any applicable law, your personal data may be disclosed, for the purposes listed above (where applicable), to the following:

• Our management team and employees who have official business need to access your personal data
• Agents, contractors or third party service providers who provide operational services to The Wine & Gourmet Factory, such as IT support, security, training, or other services
• Our professional advisors which include, but not limited to, auditors, lawyers and consultants
• Relevant government regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority
• Any other party to whom you authorised us to disclose your personal data

Apart from the purposes mentioned above, unless we are obliged or permitted by the Act to do so, your personal data will not be disclosed to third parties without your consent.

The Wine & Gourmet Factory require third parties, which are exposed to your personal data to acknowledge the confidentiality of this data and comply with the Act. However, we do not provide any warranty or take any responsibility of any misuse undertaken by third parties.

By submitting your personal data to us, you agree and consent to the collection, use and disclosure of your personal data by The Wine & Gourmet Factory for some or all of the purposes mentioned above.

If you provide us with personal information relating to a third party (for example, information of your spouse, children, parents or relatives), you represent to us that you have obtained the consent of the third party to provide us with their personal data for the respective purposes.

You may at any time withdraw any consent given in respect of the collection, use or disclosure of your personal data after you have submitted your withdrawal request. Please note that once consent is withdrawn, The Wine & Gourmet Factory will not collect, use and disclose your personal data, which will make us unable to fulfil our services or other obligations to you.

Some of your personal data my change frequently. Therefore, we encourage you to contact us as soon as possible should there be any changes on your personal data such as address, contact number, email address etc.

You may request for a copy of your personal data held by The Wine & Gourmet Factory or request for your personal data to be updated or corrected by sending a formal written request to Customer Care. Within a reasonable period of time after receiving your request, we shall:

• Provide you with a copy of your personal data under our custody and/or other relevant information in accordance with the Act
• Correct your personal data as soon as practicable or inform you that the correction has been made to your personal data
• Inform you that your request to access or correct your personal data is rejected, if the request was made in circumstances predefined by the Act where such access or correction is prohibited or note required

You should ensure that all personal data submitted to us is complete and accurate.

Failure to do so may result in our inability to provide you with information or services you have requested.

The Wine & Gourmet Factory will take reasonable measures to protect your personal data from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.

To ensure the protection of your personal data, all of our employees are required to keep personal data confidential and only authorised persons have access to such information.

We may update this privacy policy from time to time. When we do so, we will post the new privacy policy on this page and change the date at the top of the policy. You are encouraged to check the date of our privacy policy when you visit this Site for any updates or changes.

Should you have a complaints or require more information about how we manage your personal data, please contact our us at: